Frequently Asked Questions | OrdinaryTech

Question 1

Is OrdinaryTech Legit?

Accepted Answer

OrdinaryTech is a Canada-based custom PC builder. We have been in business for 6+ years and have hundreds of 5-star reviews from gamers, creators, and business clients.

Question 2

How long does shipping take?

Accepted Answer

Most custom PCs are built, tested, and ready to ship in 5–7 business days after parts are confirmed. We ship Canada-wide with tracking, insured delivery, and signature on receipt. GTA pickup or local courier may be available for select orders.

Question 3

Can I bring my own parts?

Accepted Answer

Yes. We verify compatibility, build around your components, and stress test the full system. We warranty our workmanship, while manufacturer warranties remain with your parts.

Question 4

Can you upgrade or trade in my current PC?

Accepted Answer

We perform CPU, GPU, RAM, storage, PSU, and cooling upgrades and accept trade-ins on a case-by-case basis. We will advise if upgrading or starting fresh gives better value. Data migration is available.

Question 5

Do you build workstations for AI/ML, CAD, or content creation?

Accepted Answer

Yes. We design GPU-accelerated workstations with NVIDIA RTX or Pro cards, ECC RAM options, NVMe storage, and high-airflow cooling. We can preinstall drivers and toolchains such as CUDA, PyTorch, TensorFlow, or creator apps.

Question 6

Do you offer financing or business purchasing?

Accepted Answer

Installment options are available at checkout for eligible customers. We provide CAD invoices, accept Interac e-Transfer for custom quotes, and support purchase orders for approved business accounts.

Question 7

How are systems packaged for safe shipping?

Accepted Answer

GPUs and heavy coolers are braced, the interior is secured with protective foam, and shipments are insured with a required signature. A quick-start guide is included in the box.

Question 8

What’s the process from custom quote to delivery?

Accepted Answer

1) Requirements and quote 2) Part approval 3) Professional assembly 4) OS, drivers, and BIOS updates 5) 48–72 hour stress test and QA 6) Photos and proof of temps 7) Secure packaging and insured shipping.

Question 9

Do you offer enterprise solutions for businesses?

Accepted Answer

Yes. We deliver end-to-end IT infrastructure solutions, including server racks, render nodes, storage, network configuration, and on-site setup for startups, agencies, and data centers.

Question 10

Can I speak with someone before I place an order?

Accepted Answer

You can book a free consultation with our Toronto-based experts to discuss your goals, get recommendations, or get help designing a custom system that fits your needs and budget.

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